Terms and Conditions

Returns, Refunds and Faulty fabric

All the fabric and wallpaper is printed to order so we cannot offer a refund after you have paid unless the products are faulty. Please check your fabric for faults before you cut.
In the unlikely event you come across a fault, please take a photo of the fault and send us a photo. Depending on the fault we may ask to have the fabric or wallpaper collected so the printers can inspect the problem. The faulty fabric or wallpaper will need to be returned back to us or the printer before we can send out a replacement. 
Please note there is a difference between a printing problem and a problem with the base cloth, please see below about the base cloth.

We cannot accept unopened rolls of wallpaper for a refund. We do advise you to check how much wallpaper you need for your project. We cannot be responsible if you have over ordered. More often customers do not order enough wallpaper. We always say it is a good idea to ask your decorator to measure your room or use an online wallpaper calculator. We can help you work out what you would need but this would only be an estimate.

PLEASE NOTE: if the fabric has been cut or made up we cannot offer any refunds.
If you are sending fabric direct to a curtain maker please make sure they have checked they have the correct fabric. If you arrange to have fabric sent to a third party without checking it yourself first, it is at your own risk. Please ask them to check the fabric on arrival.

If you have any problems with the fabric you need to inform us of the problem straight away. We have a strict 28 day policy. We advise that you check or ask you curtain maker, decorator to check the fabric or wallpaper on arrival for faults even if they will not be using the products for a few weeks. 

We cannot give refunds once the fabric has been paid for.
Once the fabric has been ordered it will be sent to the printers and we cannot stop the order. You are buying a bespoke fabric which is created to your specifications.


If you are ordering fabric and you are using a sample which is a few months old to base your purchase on. We advise you to obtain a more recent sample of the printed fabric because the colour of the base cloth can change slightly depending on the batches from the printing house, this can sometimes affect the end colours. If you ordered a sample a few weeks previously it is a good idea to order another sample nearer to the time of ordering. The printers will endeavour to ensure there is a minimal colour variation between batches of printing, however there are circumstances beyond that may cause differences when re-ordering. There may be some colour variation between batches of printing due to the natural characteristics of the materials used. If you are making curtains and you have not ordered enough fabric for your drops, you need to let us know as soon as possible if you want to order more fabric. We cannot guarantee that the base cloth will be the exact shade you bought a month previously. If you check your fabric as soon as it arrives we will be able to help you and you are less likely to have this problem. If you contact us after a few months it may be difficult to obtain the same base cloth colour. We can help you but we would need you to send us a small piece of the fabric so the printers can find the correct colour base cloth. The printers do hold a small stock of past base cloths for this reason.

BASE Cloth

Any irregularities and variations in the weave of the fabrics are in no way to be considered as defects. They are a characteristic of the natural fibre. You might find a very small thread missing or a darker coloured thread which might be a few inches long running through the weave. You might find a thicker thread running through the weave. The printers do check all the fabric for any defects and informs us if they find any. It is very unlikely you will find a problem with the weave of the base cloth. All the base cloths are sourced for their excellent quality and handling.

The shade of the fabric may vary from roll to roll and is a circumstance beyond our control, so please ensure you order enough fabric to meet your needs.


Please take into account shrinkage when ordering your fabric quantities, the fabric will shrink 1cm per metre this will be 10cm per 10m ordered. You will need to take this into consideration when ordering the quantity you will need. We cannot do anything about the above, the printer will start with a metre but fabric shrinks when wet ink is applied. Your order is printed to order and is not taken off a roll, you will have the same problem from any digitally printed fabric. The printers we use are the best in the UK and there are lots of other designers who use them, we cannot help this problem except be as transparent as possible. You need to check your quantities and order enough fabric for your project.


You can only use our fabric for light/occasional use upholstery. The fabric is digitally printed and is dry clean only, you cannot wipe it with a damp cloth. Do not use the fabric for upholstery if the item comes in contact with food, pets or young children. We cannot guarantee any fabric which has been used on heavy/everyday use furniture.

www.charlottegaisford.co.uk is a site operated by Charlotte Gaisford Ltd

We are registered in United Kingdom under company number 9312086 and with our registered office at Woodhall Cottage, Barrasford, Hexham, Northumberland, NE48 4DB
Our main trading address is Woodhall Cottage, Barrasford, Hexham, Northumberland, NE48 4DB

Invoice and Shipping

When you are emailed an invoice PLEASE CHECK you have the correct

Fabric colour and quantity, pattern and delivery address
Wallpaper colour and quantity, pattern and delviery address

If you are sending to a third party and you have not checked the delivery address we are not responsible for re-shipping the order.
When the invoice has been paid we presume all the information is correct and we will continue to order and ship using the information provided on the invoice.
It is a good idea to check your invoice before paying because we can make a mistake from taking your order and sending you the invoice.

ICO notification

The website is owned by Charlotte Gaisford and the data controller is Charlotte Gaisford

Contract execution

Your personal data will be used to provide the information, goods and services offered through our website to you, for billing and order fulfillment.

Email newsletter

If you sign up to our newsletter we may use your email address to send you information about products or services.

You can opt out of these at any point and you can ask
for personal data to stop being recorded at any time.

A cookie is a small text file that we store on your device. Our website uses cookies to distinguish from other users of our website. Cookies also provide us with information about how this website is used so we can keep it is as up to date, relevant and error-free as possible. Further information about the types of cookies that may be used on this website is set out in the table below.

  • Strictly necessary cookies – these are cookies that are essential to the operation of our website

  • Analytical/performance cookies. These cookies allow us to recognise and count the number of visitors to our website.

  • Functionality cookies – These cookies are used to recognise you when you return to our website.

Targeting Cookies – These cookies record your visit to our website, the pages you have visited and the links you have followed.

We may monitor traffic to our site and collect the following information:

  • The IP address of your computer

  • The referring website from which you have got to our website from

The reasons for this are:

  • To make ongoing improvements to our website based on this data

To see our most popular sources of business

Disclosure of personal data

We may disclose your personal data:

  • to other companies within our group

  • if we sell our business

  • to agents and service providers

  • In cases where we are required by law to pass on information or if we believe action is necessary for fraud, cyber crime or to protect the website, rights, personal safety of person/s.

We may also disclose aggregate statistics about visitors to our website [customers and sales] in order to describe our services to prospective partners [advertisers, sponsors] and other reputable third parties and for other lawful purposes, but these statistics will include no personally identifiable information.


All notices you send us must be sent to the contact details on this site www.charlottegaisford.co.uk We may give notice to you at either the email or postal address you provide to us when making a purchase. [Notice will be deemed received and properly served 24 hours after an email is sent or three days after the date of posting of any letter.] In providing the service of any notice, it will be sufficient to prove, in the case of a letter, that the letter was properly addressed, stamped and placed in the post and, in the case of an email that the email was sent to the specified email address of the addressee.


These terms are governed by English law. Any contract for the purchase of goods from this site and any dispute or claim arising out of or in connection with any such contract will be governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident in Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident in Scotland you may also bring proceedings in Scotland.