Utilisez ce texte pour répondre aux questions de manière aussi détaillée que possible pour vos clients.

We do not sell the fabric in 0.5m increments anymore online. If you need to buy the fabric in 0.5m increments please email us and we can email you an invoice.

Utilisez ce texte pour répondre aux questions de manière aussi détaillée que possible pour vos clients.

Utilisez ce texte pour répondre aux questions de manière aussi détaillée que possible pour vos clients.

If you are a trade customer, you need to have a trade account before we can send you free samples. Please go to the trade account page for more information about opening an account.

Fabric delivery please allow up to 10-14 days for fabric to be delivered, the delivery time depends on the how busy the printers are and if they run into delays, often it is delivered before 10-14 days. You will know when your order if being delivered because you will be sent a tracking email the day before delivery. We cannot give an accurate day for delivery because we are in the printers hands once we send in your order. They don't print in a certain order so it is impossible to give you accurate days. We can only give you a guide of a lead time.

If you are in a hurry for your fabric, we can offer a fast track service. This costs £100 plus vat per order. We only charge what the printer charges us. You are put to the front of the queue and the fabric is printed in three days. If you would like this service please email us before you order.

Wallpaper delivery is 10-14 days and is based on the same circumstances as the fabric deliveries. It is difficult when you book in a decorator so do give yourself plenty of time for your wallpaper to arrive before your decorator does. We cannot do fast track for wallpaper printing and we are in the hands of the wallpaper printers.

Once you have ordered the fabric or wallpaper we cannot change or refund the order. Your order will be sent into production to the printers as soon as you order. It is then out of our control to change the order, except we can change a shipping address if it has not already been shipped. We do not hold stock and everything is printed to order to your specifications.

All products can be ordered online via the website. If you would like us to process a manual order please get in contact with us and we can email you an invoice. There is a link on the invoice to pay with a card or you can pay using BACS, all our bank details can be found on the invoice.

We can sell our products all over the world, if you are looking at the website you should be able to see the prices of the products in your own currency.

We accept all major credit cards

We have set shipping fees depending how much of the product you want to buy.

If you are from the EU of ROW we do not add any taxes to the product prices but you will have to pay tax when it enters your country.

Please contact us if you would like more information.

SAMPLES
All samples are delivered FOC for UK orders

FABRIC
All the fabric is sent via the printers which is the fastest way to send to you. All orders are sent via courier.

Fabric 3m and under is sent folded and costs £10.50 plus VAT
Fabric 3.5m and over is sent on a roll direct from the printers and costs £22 plus VAT

WALLPAPER
All the wallpaper orders are sent directly from Charlotte Gaisford, all orders are sent via a courier
1-3 rolls of wallpaper costs £10.50 plus VAT
4+ rolls of wallpaper costs £22 plus VAT

We can ship worldwide and below shows the shipping costs. all orders are sent via a tracked courier.

EUROPE
£15 up to 2m of fabric or 2 rolls of wallpaper sent via Royal Mail tracked-fabric is folded
£35 up to 3m of fabric or 3 rolls of wallpaper or a combination - fabric is folded
£90 4-8m of fabric or up to max 8 rolls of wallpaper- fabric sent on a roll
£110 9-14m of fabric or max 14 rolls of wallpaper - fabric sent on a roll
£160 15-30m of fabric or max 30 rolls of wallpaper - fabric sent on a roll

USA
£23 up to 2m of fabric or 2 rolls of wallpaper sent via Royal Mail tracked-fabric is folded
£35 up to 3m of fabric or 3 rolls of wallpaper or a combination - fabric is folded
£90 4-8m of fabric or up to max 8 rolls of wallpaper- fabric sent on a roll
£110 9-14m of fabric or max 14 rolls of wallpaper - fabric sent on a roll
£160 15-30m of fabric or max 30 rolls of wallpaper - fabric sent on a roll

Sending rolls of fabric cost much more than sending boxes. They have to be physically handled and cannot go on a conveyor belt so the couriers charge a premium handling charge which makes it expensive to send fabric on a roll. We charge the cost prices to send via courier.

Please note, for EU customers you will have to pay TAX when your order enters your country we do not add any tax to any international orders.

We can ship worldwide and below shows the shipping costs. all orders are sent via a tracked courier.

ROW International
£35 up to 2m of fabric or 2 rolls of wallpaper sent via Royal Mail tracked-fabric is folded
£55 up to 3m of fabric or 3 rolls of wallpaper or a combination - fabric is folded
£145 4-8m of fabric or up to max 8 rolls of wallpaper- fabric sent on a roll
£175 9-14m of fabric or max 14 rolls of wallpaper - fabric sent on a roll
£250 15-30m of fabric or max 30 rolls of wallpaper - fabric sent on a roll

Sending rolls of fabric cost much more than sending boxes. They have to be physically handled and cannot go on a conveyor belt so the couriers charge a premium handling charge which makes it expensive to send fabric on a roll. We charge the cost prices to send via courier.

If you are a USA customer you can order samples and products directly from our website. You should be able to see the prices in US dollars.

Everything is printed to order so takes about 14 days to come back to Charlotte Gaisford. We then send your order by tracked courier. You will be sent the tracking information when your order is shipped.

USA
£23 up to 2m of fabric or 2 rolls of wallpaper sent via Royal Mail tracked-fabric is folded
£35 up to 3m of fabric or 3 rolls of wallpaper or a combination - fabric is folded
£90 4-8m of fabric or up to max 8 rolls of wallpaper- fabric sent on a roll
£110 9-14m of fabric or max 14 rolls of wallpaper - fabric sent on a roll
£160 15-30m of fabric or max 30 rolls of wallpaper - fabric sent on a roll

We send a great deal of our fabric and wallpaper to the US so if you have any questions do please contact us.

Sending rolls of fabric cost much more than sending boxes. They have to be physically handled and cannot go on a conveyor belt so the couriers charge a premium handling charge which makes it expensive to send fabric on a roll. We charge the cost prices to send via courier.

If you are interested in a trade account you need to email us with your website address and any other information to show us you are an interiors professional.

Everything is printed to order so takes about 14 days to come back to Charlotte Gaisford. We then send your order by tracked courier. You will be sent the tracking information when your order is shipped.

We are represented in Showrooms in Dallas, Atlanta and Palm Beach. If you are based within these areas we cannot give you a trade account and if you visit the showroom page all the contact information is there.

If you are shipping your order to a third party it is your responsibility to check that the third party has received the correct product, size, colour and quantity. We cannot replace products if they have been opened, used, cut or made up.

If you are sending to a third party and you have not checked the delivery address, we are not responsible for re-shipping the order.

We advise you to ask for a recent sample of the printed fabric because the colour of the base cloth can change slightly depending on the batches from the printing house, this can sometimes affect the end colours. If you ordered a sample a few months previously it is a good idea to order another sample nearer to the time of ordering. The printers will endeavour to ensure there is a minimal colour variation between batches of printing, however there are circumstances that may cause differences when re-ordering. There may be some colour variation between batches of printing due to the natural characteristics of the materials used.

Any irregularities and variations in the weave of the fabrics are in no way to be considered as defects. They are a characteristic of the natural fibre.

The shade of the fabric may vary from roll to roll and is a circumstance beyond our control, so please ensure you order enough fabric to meet your needs.

Please take into account shrinkage when ordering your fabric quantities, the fabric will shrink 1 cm per metre this will be 10cm per 10m ordered. You will need to take this into consideration when ordering the quantity you will need. We cannot do anything about the above, the printer will start with a metre but fabric shrinks when wet ink is applied. Your order is printed to order and is not taken off a roll, you will have the same problem from any digitally printed fabric. The printers we use are the best in the UK and there are lots of other designers who use them, we cannot help this problem except be as transparent as possible. You need to check your quantities and order enough fabric for your project.

All the fabric is printed to order so we cannot offer a refund after you have paid for the fabric unless it is faulty. Please check your fabric for faults before you cut,

PLEASE NOTE: if the fabric has been cut or made up, we cannot offer any refunds.

Because you have ordered a bespoke product, once the fabric has been ordered and paid for, we cannot change/cancel your order or give you a refund. Your order is sent into production as soon as you order. It is possible to change a shipping address if it has not already been shipped.

If you are sending fabric direct to a curtain maker, please make sure they have checked they have the correct pattern/colour and quantity and there are no faults. If you arrange to have fabric sent to a third party without checking it yourself first, it is at your own risk.

In some cases we need to see a photo of the fault and we need to physically inspect the fabric ourselves via the printers to double check the problem. We very rarely have a physical problem with the fabric and if we find one, we like to get to the bottom of the problem so we will investigate. If any problems arise it is usually because the wrong pattern, colour or quantity has been ordered.

If you have any problems with the fabric you need to inform us of the problem within 28 days from delivery

In the unlikely event that you find a fault with the fabric, we will arrange collection of that fabric and once it has arrived back with us we will order the replacement fabric for you and send asap. If you ordered a small amount and have a problem, we may ask you to post the fabric back folded to us, if this is the case we will pay for any postage costs.

All the wallpaper is printed to order so we cannot offer a refund after you have paid for the wallpaper unless it is faulty.

Because you have ordered a bespoke product, once the wallpaper has been ordered and paid for, we cannot change/cancel or refund your order. As soon as you order your order is sent into production, the wallpaper is not a fast product to produce so it does take time to have it printed. It is possible to change a shipping address if it has not already been shipped.

If you have opened a roll and discovered there is a fault, please send the wallpaper back to us to inspect. We never have faults with the wallpaper so it is a very rare problem if you have one. Once we have seen the problem and informed the printers we can organise to have more wallpaper sent to you.

We ask that you calculate the amount of wallpaper you need for your project. We cannot accept returns of over ordered rolls because we have printed the wallpaper to your requested amount. It would be advisable to ask a professional decorator how much wallpaper you will need and measure the room correctly. More often than not people under order and then need an extra roll and they have to wait for that roll to be printed and sent. We do not hold any stock of wallpaper, it is all printed to order

We are not trained interior designers, but we do like to try and help where we can. If you would like some guidance, please send us a photo of your project. We can’t give you a full room scheme and we don’t know every paint colour which matches the fabrics and wallpaper. If you ask us a few questions we can point you in the right direction. In some cases, we have been sent photo after photo of rooms with customers wanting to give them full room fabric scheme ideas, I am afraid we can’t really offer this service because it is time consuming and hard to know what is needed when we haven’t met the customer and not been able to gauge their style. We do not charge for advice, and we will help you as much as we can within reason. Charlotte will be the one you are dealing with and if you can give her as much information as possible of your project or if you already have some samples then that is a great starting point. If you are needing more than we can advise on, then we would suggest you ask a trained professional interior designer to help you. Charlotte can also do zoom and FaceTime which is a great way of seeing what you have, and it gives Charlotte a chance to get to know you.

Our fabric is only suitable for light upholstery, for example an occasional bedroom chair and headboard. We cannot guarantee it for heavy use upholstery because the fabric is dry clean only and cannot be wiped with a damp cloth. It is not a good idea to use the fabric for upholstery if it will be near pets, small children and food.

Another reason we cannot recommend our fabric for heavy use upholstery is because we cannot provide a Martindale rub test. This is because the fabric is digitally printed and we would have to provide a separate test for each pattern, it depends how much ink is on the surface, so it makes it impossible for use to provide this information.

The fabric is not fireproof by default. Usually, designers organise to have the fabric treated by a specialist company. If you are a designer and you arrange to have a treatment, we can send it direct to the FR company. If you are wanting to use the fabric for light upholstery and using a company like The Headboard Workshop, they advise using an FR liner under the fabric. It can be the case that the fabric will change colour after it has had an FR treatment so using a liner is a simple solution for this not to happen.

Every product has its own page on the website which gives you all the information you need about the fabric or wallpaper including the pattern repeat.

All the fabric is dry clean only and cannot be put in a domestic washing machine or tumble dryer. Please do not wipe the fabric with a damp cloth or scrub the surface.

Yes you can buy all our products online via the website.

No, we only print what we sell so we never have any spare fabrics for sale.

The wallpaper is all ‘paste the wall’ wallpaper and you can use any type of paste to attach it to the wall.

You need to look at an online calculator which will help you work out how much wallpaper you will need

The information you need is
The width of the roll 52cm
the length of the roll 10m

What type of repeat the wallpaper is, for example, half drop or straight

The width of your wall
The height of your wall

You need to calculate for each wall, and you will find out how many rolls you will need.

This is very important to us and all our products are 100% natural. We are careful with all our sampling, and we make sure that nothing is wasted and sent to landfill. We recycle all our packaging, boxes and recycle our plastic tubing. As soon as we find an alternative/waterproof method to send rolls of fabric we will use this method.

We can offer this service and it is free of charge, please mention you would like it when you order. This method is great if you have headboards, valances or wide blinds. This service is FOC just send us a message if you would like to have this service.

We do have showrooms in the USA
Dallas
Atlanta
Palm Beach

We also have a showroom in London at The Fabric collective

See the showroom page for more information

Charlotte Gaisford is appointment only, you would need to send us an email if you are were interested in coming to see us.

Charlotte Gaisford Ltd is VAT registered, all our invoices include VAT, if you are ordering from the EU and ROW the invoice will be VAT zero rated.

Charlotte Gaisford Ltd
Woodhall Cottage
Barrasford
Hexham
Northumberland
UK

0044 1434689583
hello@charlottegaisford.co.uk