Returns policy

Returns and refunds FABRIC

Because the fabric is a bespoke product and it is ordered especially for you, it is difficult to offer you a refund once it has gone to the printers. But we do offer a window for you to change your mind. Once the fabric order has gone to the printers we can give 24 hours to change your mind. We do send you an email to ask you to check your order and at this stage we can change anything on your order, Once it has gone to the printer they will put it into work and we cannot offer a return. The fabric goes through quite a few processes and this is why we have a lead time to have the fabric printed.

Faults

In the very unlikely event you find you have faulty fabric, please contact us straight away or within 28 days. Send us a photo of the problem and we will pass this onto the printers. We will collect the faulty fabric and send it to the printers to inspect. We often have to see the fault in reality to see what the problem is. Faults are very rare and the printers like to see the problem in case it is something more serious and ongoing. Once they have seen the fabric we can organise to have some more fabric printed for you.

We cannot replace any faulty fabric if you have cut or made up the fabric. We do ask you to inspect the fabric before you cut it.

Refunds and returns WALLPAPER

All the wallpaper is a bespoke product and is printed for you, we do not hold any stock.
Once your order has been sent to the printers it is very difficult to cancel your order. We do offer a 24 hour cooling off period after you have ordered, where we can cancel the order. We are sorry but after 24 hours your order will be in the printer's systems and we cannot cancel or give you a refund.

All the wallpaper is printed for you and we can accept unused rolls but you need to return these within 2 months of your order. We do ask you to make sure that you have calculated the correct number of rolls you need. More often than not people do not order enough wallpaper rolls. We use an online wallpaper calculator to see how much you need. We can help you with this but we can't guarantee the results because we can't see the room you are decorating. There are lots of resources online to help you measure for the correct amount of wallpaper, Google, Youtube.

Faults

We never have faults with the wallpaper, we have been selling our wallpaper for over 10 years and there may have been 2 faults in that time. If you do find a fault, please email us straight away or within 28 days and if you can send us a photo of the fault this would be a great help. We can contact the printers and we can pick up the faulty paper and send it to the printers to inspect.