Returns policy

All the fabric is printed to order so we cannot offer a refund after you have paid for the fabric unless it is faulty. Please check your fabric for faults before you cut,

PLEASE NOTE: if the fabric has been cut or made up, we cannot offer any refunds.

Because you have ordered a bespoke product, once the fabric has been ordered and paid for, we cannot change/cancel your order or give you a refund. Your order is sent into production as soon as you order. It is possible to change a shipping address if it has not already been shipped.

If you are sending fabric direct to a curtain maker, please make sure they have checked they have the correct pattern/colour and quantity and there are no faults. If you arrange to have fabric sent to a third party without checking it yourself first, it is at your own risk.

In some cases we need to see a photo of the fault and we need to physically inspect the fabric ourselves via the printers to double check the problem. We very rarely have a physical problem with the fabric and if we find one, we like to get to the bottom of the problem so we will investigate. If any problems arise it is usually because the wrong pattern, colour or quantity has been ordered.

If you have any problems with the fabric you need to inform us of the problem within 28 days from delivery

In the unlikely event that you find a fault with the fabric, we will arrange collection of that fabric and once it has arrived back with us we will order the replacement fabric for you and send asap. If you ordered a small amount and have a problem, we may ask you to post the fabric back folded to us, if this is the case we will pay for any postage costs.

Wallpaper returns/faults

All the wallpaper is printed to order so we cannot offer a refund after you have paid for the wallpaper unless it is faulty.

Because you have ordered a bespoke product, once the wallpaper has been ordered and paid for, we cannot change/cancel or refund your order. As soon as you order your order is sent into production, the wallpaper is not a fast product to produce so it does take time to have it printed. It is possible to change a shipping address if it has not already been shipped.

If you have opened a roll and discovered there is a fault, please send the wallpaper back to us to inspect. We never have faults with the wallpaper so it is a very rare problem if you have one. Once we have seen the problem and informed the printers we can organise to have more wallpaper sent to you.

We ask that you calculate the amount of wallpaper you need for your project. We cannot accept returns of over ordered rolls because we have printed the wallpaper to your requested amount. It would be advisable to ask a professional decorator how much wallpaper you will need and measure the room correctly. More often than not people under order and then need an extra roll and they have to wait for that roll to be printed and sent. We do not hold any stock of wallpaper, it is all printed to order